Frequently asked questions
Clear answers before you choose a system
Pricing, implementation, websites, visibility, lead handling and support—explained without technical theatre or unsupported promises.
Enquiry workspace
Customer journeyEvery lead. One next action.
Live viewFound
→Visited
→Enquired
New website enquiryReady to replyQuote follow-upAction due
Missed callText-back ready
Follow-up due
Websites, visibility & operations
What do you need to know?
If your question depends on the current website or operating process, the free initial review is the most useful starting point.
What are the current package prices?
Trade Starter is £499 setup plus £195/month after launch. Trade Revenue Engine is £1,500 setup plus £295/month after launch. Trade Command Centre is £2,500 setup plus £395/month after launch. View full pricing
What does the monthly fee cover?
The monthly scope depends on the selected package and written agreement. It begins after launch. Payment timing, term, notice and any third-party costs are confirmed before work starts.
How long does implementation take?
Timescales depend on package, content, integrations, approvals and technical access. A realistic schedule is agreed after the requirements are understood.
Do I need an existing website?
No. A new website can be built from the ground up. If you already have one, the review will consider whether improving or rebuilding it is the better long-term option.
Can services be added later?
Yes. The architecture is designed so useful service pages, location content, CRM, follow-up or reporting can be added when the business is ready.
What is missed-call text-back?
When a business call is missed, an approved automatic text acknowledges the call and asks how the customer can be helped. It supports a later human response rather than replacing one.
What does lead capture include?
Lead capture can include mobile forms, service selection, project context, source information and a route into the chosen notification or CRM system.
What is a CRM or lead pipeline?
It is a shared view of enquiries and their status—for example new, contacted, appointment booked, quote sent, follow-up, won or lost—with the next action visible.
Will automation replace customer communication?
No. Automation is used for defined acknowledgements, reminders and handovers. Real conversations, judgement and service remain human.
What is an AI receptionist?
It is a voice-system concept that can transparently capture approved information and route a callback when the team cannot answer. It should identify itself clearly and include human fallback paths.
Can you help with Google Business Profile?
Yes. Support can cover accurate information, categories, services, imagery, posts, genuine review strategy and connection to relevant website pages.
Do you guarantee Google rankings?
No. Search results are influenced by relevance, location, competition, reputation, website history and Google’s systems. No supplier controls a specific position.
Do you provide analytics and reporting?
Analytics and reporting are included where stated in the package or agreed scope. Example dashboards on this website are clearly labelled and do not present live customer results.
Do you work outside Bristol?
Yes. SA Business is Bristol-based, initially focused on the South West, and can deliver suitable projects remotely across the wider UK.
Do I need technical knowledge?
No. Recommendations and operating steps are explained in plain English. Access, responsibilities and any ongoing tasks are documented as part of the agreed setup.
Do you provide ongoing support?
Ongoing support depends on the selected package and written scope. Trade Command Centre includes priority support; other arrangements are confirmed before work begins.
Can I see complete examples?
Yes. The demo showroom contains complete fictional roofing, plumbing and electrical websites with service pages, projects, galleries, videos and quote journeys.
A useful first step
Still deciding what the business needs first?
Start with the current customer journey, not a list of software features.